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Data Privacy Policy

Privacy Policy

Headquarters: 34, boulevard des Italiens, 75009 Paris (France).

Article 1 – Introduction

These general conditions are concluded between, on the one hand, L.D.R.C owner of the Berthie brand, and on the other hand, persons wishing to make a purchase via the website www .berthie.fr, hereinafter referred to as "the user" or "the customer".

The customer acknowledges having read and accepted these general conditions of sale before placing the order.
The these General Conditions of Sale may be modified at any time and without notice.

Article 2 – Object:

These conditions are intended to define the terms of sale between Berthie and the user, from order to services, through payment and delivery.
They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the contracting parties.

Article 3 – Order :

The user places his order on the Internet: www.berthie.fr
La valida tion of the order and the electronic signature (law of March 13, 2000 on electronic signature) constitute acceptance of the general conditions of sale.
Unless proven otherwise, the data recorded by Berthie constitutes proof of all transactions made on the website www. Berthie.fr between the company and its customers
The contractual information will give rise to a confirmation in writing at the latest at the time of delivery, to the customer at the email address that he will have communicated .
Any order implies acceptance of the prices and descriptions of the products available for sale.
Berthie reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

Article 4 - Availability of products:
Berthie undertakes to fulfill orders within the limits of available product stocks. If the product is not available, Berthie undertakes to inform the user thereof as soon as possible.
The unavailability of one or more items cannot engage the responsibility of Berthie

Article 5 – Price:

The prices of our products are indicated in euros, all taxes included, excluding shipping costs.
All orders regardless of their origin are payable in euros.
Berthie reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of order entry.

Article 6 – Payment:

The products remain the property of Berthie until full payment has been received.
The customer has the option of paying for his online purchases at the order: by credit card (credit card, Visa, Euro-card, Mastercard, Amex) or by Paypal.

In the event of products being sold out or unavailable, the customer will be notified as soon as possible. their deadlines in order to be able to modify their order, with their agreement and according to their wishes.
Berthie implements all means to ensure the confidentiality and security of data transmitted on the web .

As such, the website uses a secure payment module (PayPal) through an exchange of encrypted data (SSL protocol with 128-bit encryption) and at no time does Berthie keep the bank information of its customers.


Article 7 – Delivery - deadlines, postage and packaging:

Deliveries - deadlines:
The items are delivered to the address delivery indicated when ordering.The sending of the order will be confirmed to the customer on the day of his departure by email provided that the customer has correctly communicated his email address. In order to optimize delivery, it is advisable to indicate an address where your order can be received. during working hours (home, work, acquaintance).
Berthie reserves the right to choose the carrier and guarantees the correct delivery of the products.

Delivery times are the usual average times and correspond to the shipping processing times announced on the product sheets, to which is added the delivery time.
Products are dispatched within 3 to 5 working days, while the delivery time is announced according to the carrier chosen.
Berthie cannot be held responsible for the consequences due to a delay in delivery, for any reason whatsoever. This does not entitle the buyer to cancel the sale.
Consequently, no claim for compensation of any kind whatsoever may be claimed by the customer Berthie
In the event of apparent defects, the customer benefits from the right of return specified below in article 9.
In the event of an error in the wording of the recipient's details, the seller cannot be held responsible for the impossibility in which he could be to deliver the product.
Shipping and packaging costs:
Shipping and packaging costs will be borne by the customer except in the case limitedly provided for in article 9.
The amount of shipping costs are automatically stipulated when placing the order, depending on the country, weight and volume of each product.



Article 8 – Withdrawal period:

The withdrawal period granted to the customer on the purchase of goods, in accordance with article L 121 16 of the Consumer Code, is 14 days. urs francs from the date of receipt of the order. During this period, the customer may return, at his own expense, without penalty, the product(s) that do not suit him.
The customer may exchange the product(s) ordered.
The cost of returning goods remains the responsibility of the buyer.

Returns will only be accepted for complete items in new condition, in their original packaging.
Items damaged or soiled by the customer will not be taken back.
Article 9 - Product conformity:

The customer can exchange products that appear to be defective or that do not correspond to their order. In this case, he must make the request by email, within 7 working days of delivery and return the product.
The product will then be exchanged.
In the case of an exchange of product, the shipping costs of the replacement product will not be invoiced to the customer and the shipping costs incurred by the latter will be reimbursed to him on the basis of the price invoiced.
Returns will only be accepted for complete items in new condition, in their original packaging.
Items damaged or soiled by the customer will not be taken back.
Any complaint made outside this period cannot be accepted.
Article 10 - Intellectual property:

Berthie has, for all stages of access to the site, the ordering process, delivery, or subsequent services, only 'an obligation of means.
All the elements of the site www. Berthie.fr whether visual or audio, are protected by copyright, trademarks or patents. They are the exclusive property of Berthie
Any total or partial reproduction of the site www.Berthie.fr is strictly prohibited.
Photographs and texts illustrating the products do not enter the contractual field.If errors have been introduced, under no circumstances can the responsibility of the brand Berthie be engaged

Article 11 - Liability:

The products offered are comply with the French legislation in force and the standards applicable in France. Berthie cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered.
The Berthie brand cannot be held liable for all the inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion, or the presence of computer viruses, or any event qualified as force majeure beyond its control, for the following reasons and without this list being exhaustive: flood, fire, storm, strike, riot, accidents..., in accordance with case law. Internet on which hypertext links can refer from its own site.
Any link, even tacitly authorized, must be removed on simple request from Berthie.


Article 12 – Personal data:

Filling out personal information collected for the purposes of distance selling is mandatory, this information being necessary for the processing and delivery of orders, the establishment of invoices and warranty contracts.
In accordance with the law "Informatique et Libertés" the processing personal information relating to customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL) under the registration number: 1214248. The customer has under article 34 of the law of January 6, 1978 of a right of access, modification, rectification and deletion of data concerning him.
As part of a sponsorship partnership with the company Mention-me Ltd, we have to share certain personal data necessary for the proper functioning of it. Below is the detail of the data exploitation:
- Processing data by:
Mention-me Ltd
Website: www.mention-me.com
Data Protection Officer: gdpr@mention-me.com
- Function:
As part of the "sponsorship" program.
- Data processing:
Processing customer email addresses and certain order data for the purposes of:
  • Enrolling customers in our referral program.
  • Program monitoring and protection against abuse or fraudulent use of the program.
  • Communicate with customers in connection with the operation of the program and the delivery of rewards.
  • Report to the Berthie company on the results of the program.

Mention me also uses cookies necessary for the proper functioning of the platform and the program. Below is the link to Mention me's cookie policy:

https://mention-me.com/help/privacy_policy_s#cookies


Article 13 – Applicable law and jurisdiction:

These conditions are subject to French law.
The Berthie brand undertakes to comply with all the provisions of the Code of the Consumption of Distance Selling.
The attribution of jurisdiction in the event of a dispute and in the absence of an amicable agreement between the parties, will be given to the courts of the domicile of the defendant.


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